Best to contact the Pag-IBIG fund directly.
If you are near a local branch office you can call or go to the office, here is a link to a directory of branch offices:
If you are not near a branch you can call or email corporate headquarters at:
Atrium of Makati
Makati Avenue, Makati City
Trunklines: (02)811-4401 to 27 connecting all departments
Email address is: firstname.lastname@example.org
Call Center: 724-4244