Why Won't My Straight Talk Phone Make Calls?

I have a Samsung straight talk phone. I'm not sure of the exact make of the phone, but a couple of days ago, it stopped letting me make calls. Whenever I try to call somebody the phone will either beep 5 times and say "Disconnected" or will just say "Call Ended". It won't even display a dial tone. When I receive calls, they drop after about 10-20 seconds. I was on the phone with Customer Service for 4 hours yesterday and they were absolutely no help. They told me to wait 24 hours, turning my phone off and on every 2 hours, to no avail. My phone display says that I still have 1 day of service, and I normally have 2 signal bars, which normally allows me to make a call. Customer service had me shut my phone off and on about 10 times, then they tried to have me enter codes into my code entry mode, then they tried to reset my phone twice, which only deleted all my contacts. I'm getting really frustrated.
I really don't want to call customer service again.
Posted: May 10, 2013

Best Answer

Try dialing *224 to update roaming capabilities. If you have a Straight Talk phone that runs on the Verizon towers this might help. Not all Straight Talk phones run on the Verizon network though.
If this does not work then you probably will have to call customer service again. I recommend trying this number: 1-800-876-5753 sometimes it yields better results. Sadly, Straight Talk has horrible customer service. That is why I left them after having problem with my own Straight Talk phone. And why my fiance is planning on leaving them as well.

Related Questions

4+
answers
Would A Cell Phone From 2002 Work With Today's Technology?
Or any other cell phones from 2001-2005? I'm thinking of getting a new cell phone, and maybe there's some used ones. Like the old simple early 2000's flip phone...
May 29, 2013
3+
answers
Unlocked Cell Phone Help?
I am needing a new cell phone carrier(prefurably prepaid)that is cheaper than ATT. 50 dollars a month is cheap but I need something cheaper. Virgin Mobile, Boos...
May 10, 2013
1+
answers
Question About My Verizon Wireless And Straight Talk?
I am going to buy a straight talk phone from someone for $50. It is a samsung touch screen. The phone isn't stolen, it is cut off. It's my friends old phone it ...
August 13, 2013
4+
answers
How Do Cell Phones Work In Korea. Army?
I'm going to Camp Carroll this Saturday, and me and my girlfriend have been talking about how we will communicate this whole year while I am gone. So we're thin...
May 29, 2013
2+
answers
Straight Talk Sim Card For Tmobile Phones?
Basically my question is this. I got a straight talk sim card today for use with a tmobile phone, and I have a tmobile phone right now. But I have not activated...
June 14, 2013
1+
answers
What Are Websites I Can Go To That Sale Unlocked Cell Phones?
I'm in need of another cell phone, mine isn't working properly. I need a cell phone that is unlocked where I can use it with my straight talk provider. th...
May 10, 2013
4+
answers
Cell Phone Questions?
I'm 14, and I know its a bit ridiculous, but I have never had or wanted a cell phone. I want one now just for emergency calls to my parents and to text my frien...
May 29, 2013
3+
answers
Tips On Canadian Cell Phone Use In The Us?
My family is taking a 2 week vacation to Florida this fall. We currently each have cell phones (all on separate plans with various providers) and were trying to...
August 12, 2013
1+
answers
Cell Phone Poll: Straight Talk Or Tracfone?
In case you don't know, Straight Talk and Tracfone are both similar plans, where you buy a card and put minutes on them, but the only difference between the 2 i...
May 29, 2013
1+
answers
Any Tips On Canadian Cell Phone Use During Trip To Us?
My family is taking a 2 week vacation to Florida this fall. We currently each have cell phones (all on separate plans with various providers) and were trying to...
August 12, 2013
1+
answers
Traight Talk Sims Card?
well im looking for a new phone and wanted the straight talk but some of the phones i don't really like but i seen a few i like but there not offerd for straigh...
May 10, 2013
1+
answers
How Do Calls I Make From My Cell Show Up On The Bill
I have a sprint online account and I'm trying to see how many calls i have made this month but on my online bill it shows incoming calls and the others show up ...
May 10, 2013
2+
answers
Does The Brand Of Cell Phone Change Reception?
I have straight talk and both phones that I have had were through the Verizon network. I use to have a Motorola flip phone and have so so service, I could at l...
May 29, 2013
2+
answers
Do Prepaid Minute Phones Have Unlimited Minutes For Emergency Calls?
I have a prepaid cell phone from Straight Talk and I have the "all you need minutes" and I was wondering if I need to call 911 for an emergency does that count ...
May 19, 2013
1+
answers
Would It Be More Economical To Stay With Verizon Wireless Or Switch To Straight Talk?
So here is what I know: Straight Talk uses only 3G, Android 2.3.7, and less than premium phones. Verizon on the other hand uses 4G, Android JellyBean 4.1 and 4....
May 29, 2013

Page Loaded:0.15